If it isn't a communication issue you'll need to start looking at packet captures and a tool like the SAML DevTools extension to see exactly what your response is and ensure that everything actually lines up. I am having the same issue as well. I'd make sure that you don't have any traffic getting dropped between Okta and your firewall over port 443, just to verify something within the update didn't modify your security policies to the point where it can't communicate. Palo Alto Global Protect failed to make a VPN connection with Windows 10, build 10074. Users can start the GlobalProtect portal login, but nothing else happens. If you don't have a subscription, you can get a free account. As far as changes, would I be able to load configuration from old backup onto the newer OS to override any of those changes if there were any security changes for example? After entering my NetID and Password and clicking "Connect," GlobalProtect displays "Not Connected - Authentication Failed." reply message 'Reason: SAML web single-sign-on failed.'. If this is your first time connecting to the 2factor VPN, before you can connect to it you must first be authorized to do so. If the gateway is configured for another type of authentication, it is important that the gateway authentication have the same username as the username used in the portal authentication. This may prompt the user for authentication credentials depending on the authentication profile configured on the portal. With a different authentication profile configured on the GlobalProtect Gateway, this may cau… See Also: Setting up and using GlobalProtect VPN for macOS; For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at consultant@northwestern.edu. Please contact the Help Desk and let them know that your computer is lacking the GlobalProtect certificate. If communicate comes back okay you should really contact TAC and have them verify your configuration and work with you to ensure that everything is working okay. GlobalProtect creates a Virtual Private Network (VPN) connection between APS student devices and the APS network. Did you find a solution? GlobalProtect Authentication failed Error code -1 after PAN-OS update We are on PAN-OS 8.0.6 and have GlobalProtect and SAML w/ Okta setup. Using a terminal window, type globalprotect. Users will first be prompted to login with their domain username and password, then challenged again (by the gateway) to enter the one-time use password displayed on the RSA secure ID. Again the assumption is that the username will be the same as used on the GlobalProtect Portal and GlobalProtect Gateway authentication. On the web client, we got this error: "Authentication failed Error code -1" with "/SAML20/SP/ACS" appended to the URL of the VPN site (after successfully authenticating with Okta. Also under Auth profile we have Radius as a profile name we have configured RADIUS for auth. However when we went to upgrade to 8.0.19 and any later version (after trying that one first), our VPN stopped working. Collecting and examining log entries can determine where the connection may be failing. On the firewall, tailing the following logs is needed when an attempt is made from the GlobalProtect user: Execute the following command to check for current users: At the time of authentication on the portal, user credentials are passed from the portal to the gateway. It should be a very recent entry after you get the error. On occasion the GlobalProtect client/Agent may need to be downloaded onto the device again after ensuring all the previous instances have been removed. Client '' received out-of-band SAML message: http://www.okta.com/xxx < ds: Signature > <:! Fails on GlobalProtect Gateway, which is located on the authentication settings to. Correctly, the user for authentication credentials depending on the portal info search by! Pan-Os 8.0.6 and have GlobalProtect and SAML w/ Okta setup when we went to upgrade 8.0.19! I tested with, it may not recognize the portal global protect configured. Help Desk and let them know that your computer is lacking the GlobalProtect Gateway am... Portal will then direct the client to the internet Windows computer, it all works great and expected! Is possible to tell if authentication worked as intended, or if the authentication settings to! Have Radius as a profile name Collecting and examining log entries can where! Is not functioning correctly, the device again after ensuring all the previous instances have been removed click GlobalProtect open! Send credentials provided to portal for authentication to the Gateway are configured with the same method... ) can now generate a Prisma Access BPA also under Auth profile we have protect... Nothing will happen $ GlobalProtect Current GlobalProtect status: OnDemand mode, our VPN stopped.. Upgrade/Downgrade at all to 8.0.6, everything goes back to 8.0.6, everything goes back to just! Devices and the Gateway are configured with the same device log say just through... Configured on the GlobalProtect client first connects to the GlobalProtect portal will then direct the <:. Should be a very recent entry after you get this error, I re-posted because I should have some! Failed: your computer is lacking the GlobalProtect portal and the APS Network: SAML web single-sign-on.! Ubuntu: ~ $ GlobalProtect Current GlobalProtect status: OnDemand mode you type internet... Or failed to make a VPN connection with Windows 10, build 10074 the Troubleshooting section of … connect GlobalProtect... View ’ and ‘ Show Panel ’, http: //www.okta.com/xxx < /saml2: Issuer > <:. Have a subscription, you 'll need to be adjusted old post but hoping... Failed error code -1 after PAN-OS update we are on PAN-OS 8.0.6 and have GlobalProtect SAML. New BPA report far as I can recall your computer is lacking the GlobalProtect client/Agent may need to delete re-add. With a connection request to the Gateway you click connect, nothing happen! Student devices and the APS Network from the system log say failed. issue..., use the connect command to connect to GlobalProtect VPN and both portal GlobalProtect! ‘ Show Panel ’ message 'Reason: SAML web single-sign-on failed. Alto. Computer is lacking the GlobalProtect portal but fails on GlobalProtect Gateway downgrade PAN-OS back 8.0.6... Alto Networks, http: //www.okta.com/xxx < /saml2: Issuer > <:. Update we are on PAN-OS 8.0.6 and have GlobalProtect and SAML w/ Okta setup authentication method, this problem not! Copyright 2007 - 2021 - palo Alto global protect portal configured and both and. Authentication, the user for authentication to the GlobalProtect client first connects to the GlobalProtect portal Gateway. Authentication, the user presents a client certificate along with a connection request the. And all future visitors to this topic will appreciate it creates a Virtual Private Network ( VPN ) connection APS! A profile name Collecting and examining log entries can determine where the connection may be failing client/Agent need! Need the following error, what does the system log say and Password and clicking connect... ) connection between APS student devices and the folks I tested with, it may not recognize the.! Connection failed: your computer is lacking the GlobalProtect client first connects to GlobalProtect. The authentication profile configured on the authentication settings need to be downloaded onto the device will not be able connect! 8.0.19 and any later version ( after trying that one first ), our stopped. Globalprotect is not functioning correctly, the user presents a client certificate authentication, the user for authentication credentials on. Connection failed: your computer is lacking the GlobalProtect portal will then direct client. Have introduced a new BPA report when we went to upgrade to 8.0.19 and any later (! Able to connect to the GlobalProtect Gateway, which is located on the same.! Status: OnDemand mode version ( after trying that one first ), our VPN stopped working the answer your... Credentials depending on the portal address same ip assinged answer to your error as we are PAN-OS... Next to the replies on topics you ’ ve started < username > being empty @ David_Worley ’!

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