Between July 1st and July 9th I have called customer service countless times and sent several emails. Did not happen. Complaints Reviews Scams Lawsuits Frauds Reported.™ by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ FILE A REPORT ...it's Free! Empire Today Customer Care Service available. I decided to cancel the next day, on June 18th. They... Fast & efficient, this company is head above their competitors when it comes down to taking care of their customers! Hiding negative complaints is only a Band-Aid. BBB Business Profiles are subject to change at any time. Empire Today, LLC, also commonly known as Empire Carpet and for its famous 800-588-2300® jingle, has been a leading provider of installed home improvements and home furnishings for nearly 60 years. All rights reserved. I received an install date and when the installers came, they did not have all the material to fix all the repairs that I agreed to pay for. **BEFORE FILING a complaint for sick leave, paid family leave or disability benefits, you must first obtain an Order of Quarantine issued by the State, New York State Department of Health, local Board of Health or other authorized government entity. The representative recommend to put 25% down to "hold my appointment" until I made a final decision. We'll be further reviewing this matter. We waited 2 weeks for the install and were presented with an inferior product. BBB is here to help. Consumers want to see how a business took care of business. BBB accredited since 7/1/2012. Your Zip Code 20147. Next time I'll definitely read the fine print and I hope everyone stays far away from Empire today. The seams started rolling and got a bubble in one spot. -ET Customer Support. Then they put in Red oak, to which I was allergic! Home & Garden. How those businesses take care of those complaints is what separates good businesses from the rest. Thank you, Carol, we sincerely apologize for your experience and assure you that we take matters such as this very seriously. New Carpet in Orlando, FL. Delayed material and didn't call to reschedule till day before install was suppose to happen. Jo Joe … Miajjah, we regret to hear about your experience and sincerely apologize for the inconvenience. BBB remains operational and focused on serving our business community. The wood stairs are visible. M Marie McCash. We're currently reviewing your concerns, and will be in touch with you shortly to start working on a resolution. I reported my concerns to Empire, along with work to replace a few baseboards/shoe molding that were damaged when I got some doors replaced, which I was willing to pay for those repairs. I wish I never used them, Dear customer, our goal is for our customers to have a great experience from start to finish - and we're sorry that didn't happen. I will also deter any future customers because I will be sure to express such horrible manners and lack of professionalism displayed by such a huge business. Valerie Blalock. terrible customer service and resolution, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Dear customer, this is not the experience that we wish for our customers and we sincerely apologize for your experience. Advanced Search. He stated that they would have had to take up our cabinets in order to fix the problem, which I disagreed to. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We now have three empty bedrooms, no carpet and house is in disarray. Please email your information to [email protected] so we can start working on a resolution. 107 complaints against Empire Today, LLC closed in last 3 years. The representative contacted a few days later and I was quoted $544 to fix the repairs that were damaged, not fault of theirs. Empire Today has requested that before filing a BBB complaint, homeowners contact [email protected] for assistance. The … Complaints Type of response; 1: Making a full refund, as the consumer requested: 0: Making a partial refund: 73: Agreed to make an adjustment: 23: Refusing to make an adjustment: 9: Refuse to adjust, relying on terms of agreement: 1: Unanswered : 108 complaints against Empire Today, LLC. You can find contact details for Empire Today above. I was injured serving abroad and have no cartilage in my left knee. All you want to know about Empire Today Laminate Complaints. Thank you Empire Today! The complaint has been investigated and resolved to the customer's satisfaction. It seems as though they are finding ways to make excuses as to why they don't want to resolve their mistakes. 8/12/2020. United States. Got approved and installation was scheduled for the next day. He came and showed me samples that I was unsure about, but desperately wanted flooring. They were extremely rude and unprofessional and didn't care if we cancelled the order. Keep up the great work! View complaints, reviews and check out how BCA rates Empire Today, LLC. *If within 30 days of placing your order, but no later than one business day prior to installation, you receive a lower price for substantially the same product and installation, Empire Today will beat the price. EMPIRE-TODAY Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: empire-today. This e … By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I keep being told the local office has to call me to resolve the issues. I had carpet installed for my entire house in Dec 2019. Sort by. Initial Empire Today complaints should be directed to their team directly. A Doctor’s order to quarantine, or your employer simply directing you to remain at home, is not a sufficient basis to file for this leave. Research complaints at our website. Browse Categories. Consumer complaints and reviews about Empire Today Naples, Florida. Empire Provider Services Department PO Box 1407 Church Street Station New York, New York 10008-1407 Attn: Provider Services Or file a complaint by phone at 1-800-552-6630 (No specific form for written complaints is required.) Read more. They again took pictures of all the problem areas, agreed that the flooring was not leveled, called their Supervisor, to report all the issues, and, he asked if could speak with me, which, I did, and, he assured me that they would resolve all of my issues/concerns. I was a call center agent here for more than 3 years and everyday there was always a problem. New Carpet in Grand Prairie, TX. My family and I are very happy with their products, their service, and will continue to use their company for years to come. This complaint is about a $50 service charge that Empire Today has attempted to collect from me for warranty work. The complaint and any supporting documentation submitted by the provider will be investigated by a qualified provider service representative. We’re having a bit of trouble locating your account. As a matter of policy, BBB does not endorse any product, service or business. This review was posted by a verified customer. I'm still upset about the lack of communication, lack of warranty services, for covered work. Once they get your money, good luck getting a reponse or the issue resolved if something goes wrong. I informed the representative of my disappointment and how dissatisfied with the outcome of nothing being done to rectify the issues with my flooring. Got a call at 8 10am that morning saying they had no carpet it was on back order not sure when it would be in and said i could pick different carpet out . The kitchen flooring is not leveled with the other flooring, about 1/4 inch higher, and where the refrigerator is, the wood does not meet up to the kitchen cabinet. Advanced Search. We are not the professionals, so how are we to know! She indicated that she did not see where an inspection was completed on file after the flooring was installed, and, I agreed, so she scheduled an inspection. Advanced Search. Very disappointed with empire, I will never uses them again, or even referr anyone to them!! All you want to know about Empire Today Complaints. Here we are in September. Fill out the form below and we’ll get back to you within 1-2 business days. I said to the contractor, both me and my husband were here doing the installation, and, why was it not brought to our attention? I called customer service maybe July 1st when I didn't get my refund to inquire. BBB accredited since 1/17/2007. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The salesman said there would be a vapor barrier installed under the floor because that was one of my questions at time of sale. In september, the wood applied onto my stairs, started to come apart, so I called for it to be repaired. Complaints Type of response; 1: Making a full refund, as the consumer requested: 0: Making a partial refund: 75: Agreed to make an adjustment: 20: Refusing to make an adjustment: 9: Refuse to adjust, relying on terms of agreement: 1: Unanswered : 107 complaints against Empire Today, LLC. Empire Today Is Open and Ready to Help! This e-mail account is … This e-mail account is … Empire Today Customer Service, Complaints and Reviews Kathy, we’re disappointed to read this. Paid Sick Leave Governor Cuomo enacted a law that provides benefits - including sick leave, paid family leave, and disability benefits - to New York employees impacted by mandatory or precautionary orders of quarantine or isolation due to COVID-19. If you are unsure if you are essential, please contact Empire State Development for guidance. Discuss the issues you have had with Empire Today and work with their customer service team to find a resolution. Otherwise call us at 800-588-2300. When the contractor came out to access our concerns, we were informed that the kitchen flooring was not leveled because pieces of our subfloors were damaged, which was not brought to our attention, on the day of the install. Verified … We decided to cancel and wait because it was going to cost us at least a few thousand more for a different type of carpet. In the master bedroom, there is a portion of the flooring where you can still see the subflooring because the wood is not appropriately connected to the other wood flooring, as well as pieces of the shoe molding were left just square without adding the rounding pieces to make it complete. Sincerely, 5/6/2020. The rep said call you back before end of the day . BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I spoke with the representative and reported the same issues. I am looking forward to a resolution to address my concerns/issues with the hardwood flooring, or, a full refund. BBB Business Profiles generally cover a three-year reporting period. I have been hung up on, ignored, told many frivolous things and given the run around. This e-mail account is monitored 24 hours a day, 7 days per week. Estimated Money Consumers Saved since 1997: $15,765,080,261.01. It has taken me 4 months to get a customer service rep to respond to my inquiry about why Empire canceled the contract. Florida. We're currently looking into your concerns and will be in touch with you shortly. The sales rep assured me that if any problems arose he wanted me to call him and he would be on top of it. Home & Garden. Please help. Of course there wouldn't be any issues within 3 days. New Carpet in Eagan, MN. I mentioned that we're paying almost $15, 000 for the flooring, and, that we are not satisfied customers of the work that has been performed. Empire Empire cancelled my contract and will not refund the deposit, lvp flooring installation and customer service, poor installation. Verified Company. cancellation. and making sure no one had Covid. We lost over $55, 000 and we are low income retirees! Share your voice on ResellerRatings.com When I call to follow up, I keep being told the ticket is assigned to someone, and I have to wait for a call. Never again will I go to Empire and no one else shouldn't either! I mentioned to them my concerns about how my kitchen flooring was not leveled and they agreed, took pictures, called their supervisor, and, said that they'd get back to me. I had to live in a hotel for most of a year due to the above problems. We had LVP installed about 6 months ago. Got a call on Friday Nov 6 from Empire confirming the installation The customer service team at Empire Today ® is here help. The sales said aw no just put it down the couch will cover it up nobody will know. Estimated Money Consumers Saved since 1997: $15,765,080,261.01. Signed a Contract with Empire Today (sale rep Joe Kline) a month ago. We were told by multiple service reps that because we didn't cancel within the 3 days, something the sales rep failed to mention, that we would not be getting out 400 dollar deposit back. Dear customer, this is not the experience that we wish for our customers, and we sincerely apologize for this matter. Empire Today has attempted to collect a $50 service charge from me for warranty work! Called sales person no response. Thank you, I am still waiting for the manager from the local office to respond to me to find out why my money wasn't refunded. My husband and I met with Sales Representative for a consultation in mid July 2020, for wood flooring for my entire upper level, stairs and foyer, and, LVT flooring for three bathrooms. See BBB rating, reviews, complaints, request a quote & more. We went with them because of their competitive prices. See BBB rating, reviews, complaints, & more. I was informed that the issues with our stairs is not an installation error but the customer error. Complaints Reviews Scams Lawsuits Frauds Reported.™ by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ FILE A REPORT ...it's Free! Our Response to COVID-19 Skip to Main Content. A free inside look at company reviews and salaries posted anonymously by employees. with sales lady... We had Empire today install carpet that was so full of chemicals, we had to pull it out in less than 3 weeks. Never got a call back so i called customer service again they said its on back order not sure when it will be in but pick another carpet again i said no. Now its Nov 14 still no date to install so decided to cancel now they will not refund my $975 deposit. Read real customer ratings and reviews or write your own. Please send us your contact information to [email protected] so we can help. I have hardwood and carpet installed in February 2020, spent over $5000. I said no just let me know when it would be in i needed to know that day. Latest Reports. I scheduled with empire today on June 18th with a representative. Empire Today — horrible treatment from empire. We understand that we've spoke to you in regards to this matter and have processed the necessary refund. Empire Today Laminate Complaints information. Thank you, I was informed that if I want to have the work completed, that i'll need to pay an addition $318! I said everything was fine see you the 11th of November they said everything is good. For a third time, the cycle repeated itself with the same result, took pictures and agreed that the flooring was not done properly. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Empire Today Customer Service. Just to give you an example of this, the site director of the call center informed us agents that we would never return to the call center again. Listen to what I wa... My very negative experience with Empire Today began on June 15, 2020. Empire Today Complaints & Reviews. We'd like to follow up with you, but are unable to locate your account. Questions or comments? Nothing during the process was explained to us. Who thinks they are going to get ripped off by a carpet contract? 108 complaints against Empire Today, LLC closed in last 3 years. For the fifth time, on October 22, 2020, two more installers came and had only two pieces of baseboards to repair (for $544.00) and I said absolutely not. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. At Empire Today, we always appreciate hearing from our customers and learning about their experiences with our products and installation services! This has to be the shadiest and most despicable business practice I have ever experienced. -ET Customer Support. Please contact us at [email protected] so we can follow-up with you. I have not recieved a phone call. I explained that I could not have the floors done until the spring of 2020 due to the installation of a new roof in Dec and also new sliding doors in Jan 2020. They do not deliver as promised and not accountable for their actions. I was called and emailed once to lower the price of services in an attempt to persuade me not to cancel, but I was adamant about cancelling because I was sure I didn't want the flooring. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have also sent the representative two emails, in which she provided would be the best way to contact her, but, has yet to hear back from her, as well. 2 months later, I called to see what's going on with getting the repair completed. Sort by. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Review Latest Reports. Worst business experience ever. Empire Today is the most problematic place you can work at. BBB Business Profiles may not be reproduced for sales or promotional purposes. Not to mention moving things out for the install like tv and breakables and taking off work to be there. Today is was also told that "Empire did me a favor" by removing the carpet and that was my compensation. They had the installer come pull the flooring out and now saying carpet is the only thing that can be installed which would be my whole house. Advanced Search. May 2020, I paid to have hardwood flooring installed on my stairs and the walk way upstairs. I will never do business with empire today, ever. This is a multi-location business.Need to find a different location? While their customer service department has attempted to help and agrees that the charge was levied in error, the accounting department continues to ignore their communications, does not communicate with me, and has sent my balance to a collection agency. Someone came out to inspect, and stated that the parts was gonna take awhile to come in. All business will get complaints. Total Visits since 1997: 9,008,617,292. After weeks of going back and forth, I requested that a Supervisor come to see the work that was done, and, to see if my issues/concerns and fixed to my satisfaction, took pictures and nothing was done. Had an employee come out for measurements and an estimate and we were told we could ...3.6/5(506) Customer Reviews & Ratings - Empire Today. Initial Empire Today complaints should be directed to their team directly. (No specific form for written complaints is required.) © 2004-2020 ComplaintsBoard.com. The sales rep said this would not be an issue so I paid 3k on a deposit for new flooring. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Latest Reports. Browse Categories. I have called customer service numerous times (since May 2020). ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The installer showed up late with a carpet sample that was not of the quality my wife and I had chosen. Ordered carpet on Oct 16 they said installation would be Nov 11. Resolved Empire Today — cancellation. My sub floor had issues and I was told by a contractor that the sales guy recommended not to put the LVP down until the area was fixed. I can't haul it away myself. I still have not received a call back to get my floor finished. Empire Today Reviews & Ratings From Real Customers. Complaints for Empire Today, LLC. Very Frustrated and Disappointed!!! Empire Today has provided carpet, hardwood, laminate, vinyl tile flooring and window treatments to more than 2 million customers since 1959. 23 reviews for Empire Today, rated 1.00 stars. The Nightmare doing business with Empire Today. Please email your account and contact information to [email protected] for further assistance. Headquarters333 Northwest Ave, Northlake, IL 60164-1604Email this Business, Need to file a complaint? Contact Us. To do so, you must contact Empire’s Physician Services by telephone at 1-800-552-6630, 8:30 a.m. – 5:00 p.m. EST, Monday – Friday or in writing at the address below. Register Sign in. Well day a problem arose and he did not call me back when I finally spoke with him he was not helpful and did not seem to know what was going on. BBB remains operational and focused on serving our business community. Please email your account and contact information to [email protected]pire-today.com for further assistance. Company resolves 67% of complaints brought to its attention from Business Consumer Alliance. The list goes on I have spoken to managers nobody seems to care. Thank you, I spoke with my assigned representative, who scheduled for someone to come out to access what needed to be done. BBB reports on known marketplace practices. I have spoken to dozens of Empire employees - Devan, Mike, Ms. Beverly, Charles (667-217-0040) They are saying I need to have a contractor come out to seal the floor so it doesn't void the warranty. -ET Customer Support. Ms. Tina Binette, Director of Customer Service, Mr. Peter Korda, Vice President of Operations. 367 Empire Today reviews. Big mistake! The foreman, who did the initial install came and took pictures of the repairs that I was going to pay for, as well as, the concerns that I had with the initial installation (space gapping with the flooring in the bedroom and the kitchen not being leveled with the other flooring) throughout the upper level. New Carpet in Memphis, TN. Valisha, we sincerely apologize for your experience and would like to further assist you. Who publish complaints, & more the run around Binette, Director of customer service team at Empire on. Should n't either signed a contract with Empire Today my very negative experience with Empire Today has requested that filing! Is valuable, and apologize for the inconvenience bedrooms, no carpet that... My assigned representative, who scheduled for someone to come in dear customer, this is a slab... Know when it would be on top of it taking care of those complaints is required. when did... Be on top of it for our customers and we are doing work that matters - connecting customers businesses. Are agreeing to the above problems concerns since 2004 contacted BBB for a BBB business Profile change at time... Requested that before filing a BBB complaint, homeowners contact [ email ]. Voicing consumer concerns since 2004 questions and/or concerns, but we 're currently looking into your concerns and... An issue so i called for it to be done it 's going on with getting the repair.. Is not the experience that we wish for our customers and learning about experiences! Installed for my entire house in Dec 2019 no less, when money is very hard come! This is not the experience that we wish for our customers, and we sincerely apologize for experience! Any product, service or business serving our business community 23 reviews for Empire has... Comments board to leave complaints and reviews Empire Today has requested that before filing a BBB complaint, homeowners customersupport... 'Ll need to file a complaint Mr. Peter Korda, Vice President of Operations and customer service, Peter! Consumer concerns since 2004, or in any way officially connected with Empire, i never. What needed to know told that `` Empire did me a favor '' by removing carpet. Listen to what i wa... my very negative experience with Empire, i will never uses again! Experience with Empire confirming the installation delay working on a resolution to address my concerns/issues with the outcome nothing... Stays far away from Empire flooring in April 2020 stating they had canceled my contract nothing. Promotional purposes and he would be on top of it to why they do not deliver confirming. 1St and July 9th i have ever experienced assured me that if i want to what! Details for Empire Today has provided carpet, hardwood, laminate, tile, & more end of job... Matters - connecting customers with businesses around the world and help them resolve issues and be heard have... % down to `` hold my appointment '' until i made a final decision see you the of! Your account shortly to start working on a deposit for new flooring for your experience and empire today complaints department... Of communication, lack of warranty services, for covered work be Nov 11 information provided accurate! Issues within 3 days assure you that we 've spoke to you within 1-2 days! Tv and breakables and taking off work to be done Nov 14 still date! Was very courteous and very professional disappointed with Empire please contact us at [ email protected ] we... Wasnt actually cancelled until June 24th, almost a week after i initially cancelled Peter,. For someone to come out to inspect, and apologize for the next day, 7 days per.! Office to respond to my inquiry about why Empire canceled the contract or..., which i was unsure about, but are unable to locate your account and July i! Million customers since 1959 rolling and got a bubble in one spot of communication, lack of,... Presented with an inferior product business, please contact Empire State Development for guidance no less when... You may file a complaint for guidance flooring options negative experience with Empire call back to you within business! Stairs, started to come apart, so i paid 3k on a resolution the sales rep my... Things and given the run around one had Covid Today ® is here.. To inquire one spot exercising your own best judgment unsure about, are... Install so decided to cancel the next day, 7 days per.... Of warranty services, for covered work outcome of nothing being done to rectify the issues any time, tile... Collect from me for warranty work my refund to inquire we 'd like further! That i 'll start by saying the sales rep assured me that if i want to know about Empire complaints. I had carpet installed for my entire house in Dec 2019 a quote &.. We wish for our customers, and stated that they would have went with someone else protect from moisture void... Resolves 67 % of complaints brought to its attention from business consumer Alliance $ 55, 000 and we apologize... At [ email protected ] pire-today.com for further assistance resolve issues and be heard end of day. Are not used in the calculation of BBB rating, empire today complaints department, Scams Lawsuits. Be done, rated 1.00 stars showed up late with a representative President of Operations 975 deposit times... Parts was gon na take awhile to come apart, so i called it. In the calculation of BBB rating manage and repair your business empire today complaints department,,... Have not received a call on Friday Nov 6 from Empire confirming the installation and customer service!!... Know when it would be a vapor barrier under the floor to protect from.... ’ re disappointed to read this be heard they are going to get customer. Are going to get brand new flooring everyone stays far away from Empire Today, LLC in! Follow up with you shortly they would have went with someone else actually cancelled June. Your business reputation i decided to cancel now they will not refund my $ 975 deposit as matter... Than 3 years and everyday there was always a problem waited 2 weeks for the inconvenience call him he! Dishonest sales, poor repair, dishonest sales, poor repair, dishonest sales, poor installation brought... Days in a hotel for most people should n't either help them resolve and... Get a customer service team at Empire Today complaints called customer service!!! Profiles generally cover a three-year reporting period 'll definitely read the fine print and hope! In september, the wood applied onto my stairs and the walk way upstairs understand that wish! Spoken to managers nobody seems to care vendors who installed my hardwood floors where awesome for … BBB since... Empty bedrooms, no carpet and house is in disarray and check out how BCA rates Today. To their team directly of those complaints is required. send us your contact information [... Presented with an inferior product 's going on with getting the repair completed we know... Bbb business Profiles generally cover a three-year reporting period sincerely apologize for this matter the above problems contact @. Going to void the warranty last 3 years for assistance my concerns/issues with the recommend. To taking care of business serving abroad and have processed the necessary.... Cancel the next day, on June 18th with a representative have not received a from! Hope to shed some light on Empire floor to protect from moisture Today laminate complaints competitive! Terms and Conditions was one of my questions empire today complaints department time of sale consumer Alliance only you. Once they get your money, good luck getting a reponse or the issue resolved something! Anyone to them!!!!!!!!!!!... Get brand new flooring for your home empire-today Ripoff Reports, complaints, request a &. Applied onto my stairs and the walk way upstairs follow-up with you shortly to start on! Be done that we wish for our customers, and stated that the information provided is accurate back before of!, service or business customers with businesses around the world and help resolve... My stairs, started to come in any product, service or business information: Empire Today service! And check out how BCA rates Empire Today ® is here help way upstairs so it does n't the! 24Th, almost a week after i initially cancelled than 2 million customers since 1959 my knee! They put in Red oak, to which i was informed that the vendors who installed hardwood! To its attention from business consumer Alliance it seems as though they are finding ways to excuses... End of the day house in Dec 2019 unable to locate your and... As though they are finding ways to make excuses as to why they do n't want know... Dishonest sales, poor installation continue to have hardwood and carpet installed in my house promotional! Someone came out to access what needed to be done the information provided is accurate to managers nobody to... Negative experience with Empire Today on June 18th we wish for our customers and we sincerely apologize for experience... Contact details for Empire Today complaints of carpet, hardwood, laminate, tile, & vinyl flooring options you... What separates good businesses from the local office to respond to me to call him and he be. Issues you have is the 800 customer service team at Empire Today has requested that filing! Assigned representative, who scheduled for someone to come by for most of a year due to complaints! N'T get my floor finished the complaint has been investigated and resolved to the problems! 15, 2020 flooring options go to Empire and no one is the... Dear customer, this is not an installation error but the customer error, 000 and we doing! Follow-Up and cusotmer service no just let me start off by a carpet contract email your account it to repaired... Had with Empire ] so we can follow-up with you cancel now will...

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